LSI helps insurers and financial service providers improve performance across their operations. We focus on practical solutions that bring accuracy, efficiency and control to every stage of the value chain. By combining analytical insight with hands-on delivery, we work alongside leaders and teams to turn strategy into operational reality.
Every engagement focuses on measurable outcomes, stronger capability and lasting value. We help insurers and financial providers strengthen their partnerships and products to drive growth, margin and customer trust.
Understanding The Challenge
Financial and insurance organisations face growing pressure to deliver faster, fairer and more consistent service while managing cost, risk and compliance. Manual workflows, rising reinsurance costs driven by the increasing frequency and severity of natural catastrophes, and shifting customer expectations make it difficult to balance performance, accuracy and efficiency.
At the same time, insurers are adapting to structural shifts across their ecosystems such as embedded distribution, digital intermediaries and the need for leaner, more resilient operations. These changes demand clearer partner economics, faster product development and disciplined margin control.
LSI partners with organisations to bridge this gap. We help simplify operations, clarify accountability and strengthen decision-making across complex environments. With experience spanning distribution, underwriting, servicing and support functions, we understand both the human and system sides of change. Our work helps organisations simplify complexity, strengthen compliance and build a culture of performance.
Common Challenges We Help Solve
Across the financial and insurance sectors, we often help clients address challenges such as:
- Operational inefficiency and cost leakage that erode performance and profitability.
- Long cycle times and manual workarounds that slow customer response.
- Partner and intermediary networks that underperform or reward volume over value.
- Gaps in performance measurement and accountability that restrict improvement.
- Disconnected systems and limited visibility across business functions.
How We Work In This Sector
Our work follows LSI’s Diagnose → Design → Deliver approach, ensuring every recommendation leads to practical, measurable improvement.
Each engagement is built around clarity, collaboration and results that last beyond the project.
1.
Diagnose
2.
Design
3.
Deliver
Where We Create Value
Our work spans five key opportunity areas for insurers and financial providers:
- Building operational resilience and simplifying legacy environments.
- Restoring margin and reducing cost leakage.
- Modernising product development and governance.
- Improving ecosystem productivity across intermediaries and partners.
- Redesigning embedded distribution models for shared success.
These are the levers that deliver sustainable performance and customer value across today’s financial and insurance landscape.
Our Impact In Action
Performance and Margin Review
Improving Customer Retention Outcomes
Optimising the Advice and Distribution Process
Streamlining Product Development
Large Scale Event Management
LSI has supported the insurance industry through numerous large-scale event response activities including the Christchurch earthquakes and the 2023 weather events, working with both insurers and government agencies. Our experience extends across planning and delivery processes, future event planning, repair and recovery strategies, supporting delivery programmes and third-party management.